Google Fi

Waymo

Congratulations Belgium.  We'll win the cup next time America.  Good effort!  

The more I speak with men the more I realize how different we are.  The process is arduous.  My life is a big departure from the standard.  Ladies, you know.  Aspiring princess I see you.  Working with the men is necessary. My willingness to socialize with everyone grows by the day, especially after beginning our New Year 250.  
Below is the conversation I had with Google Fi.  Google refused my payment, basic corruption.  The Waymo cars that blocked July Fourth Traffic were overt corruption, cock blocking.  It's the usual.  Through it all we remain civilized.  We are prevailing. 
Hopefully tomorrow morning, later this morning, payment will be accepted.  Google please stop blocking my payment. 

Until later, sweet dreams to all. 


Chat transcript for case: 7-5456000041038
Jul 6, 8:09 PM (Pacific Time)

8:09:12 PM Holly: Holly joined the conversation
8:09:13 PM Holly: Welcome! Your Case ID is 7-5456000041038. Refer to this if you need to contact us again.

By the way, the chat will stay open for 24 hours after your last message. If you step away for any reason, you can come back to this chat.
8:09:17 PM Kyle Axton: Kyle Axton joined the conversation
8:09:24 PM Holly: Hello Kyle, thank you for contacting Google Fi Support. My name is Holly. How are you doing today?
8:09:52 PM Kyle Axton: Hello Holly, I'm well thank you.  How are you?
8:10:48 PM Kyle Axton: This morning I could pay the balance.  This evening I'm blocked.  I live up the street in San Francisco.
8:11:16 PM Kyle Axton: Please allow me to pay or I will visit Google HQ.  😊
8:12:27 PM Holly: Kyle, I'll certainly check this and help you further.
8:12:44 PM Holly: Is mobildigi37@gmail.com the same Email address we are working on?
8:13:09 PM Kyle Axton: Yes.
8:13:57 PM Holly: Thank you for confirming.
8:15:53 PM Holly: Kyle, just to confirm you want to reactivate the Fi account, right?
8:16:04 PM Kyle Axton: Correct.
8:16:46 PM Holly: Thank you for confirming.
8:16:55 PM Kyle Axton: My pleasure.
8:17:13 PM Kyle Axton: Your assistance I appreciate.
8:17:40 PM Kyle Axton: America just lost to Belgium 1 to 4.
8:17:42 PM Holly: Kyle, I advise you to pay the pending bill through payments.google.com and let me know after that I'll consult with a higher team and reopen your Fi account.
8:18:06 PM Kyle Axton: Ok I'll follow the link.
8:18:30 PM Holly: Please let me know once done.
8:18:45 PM Kyle Axton: Will do.
8:24:29 PM Holly: Kyle, how is it going?
8:24:58 PM Kyle Axton: Almost.  I added the card but it doesn't show up. I've deleted old cards.  Trying again
8:25:16 PM Holly: Sure, take your time.
8:25:57 PM Kyle Axton: The visa gift card I added does not appear in the available payment options.
8:27:38 PM Holly: Kyle you can use any credit or debit cards with these logos and it must be prepaid card:

Visa
MasterCard
American Express
Discover
8:28:17 PM Kyle Axton: I've tried adding the card again, but it refuses.  States the card is already added.  But it's not available as an option.  It's a visa card.
8:29:02 PM Kyle Axton: I might be in Firefox.  I'll switch to Chrome
8:29:23 PM Holly: Sure.
8:29:38 PM Kyle Axton: I was in chrome.  I've restarted the page.
8:30:38 PM Kyle Axton: The only option is my bank of America card.  The gift card it won't show me as an option.
8:35:17 PM Holly: Kyle, follow these steps:

1. Open the Google Fi app or website.
2. Go to the Billing tab and select Payment method.
3. Your primary payment method is listed first, followed by other cards you have on file. From here, you can make changes to your payment method.
- Add new card: Select Add Payment Method and then enter card infoand thenselect if it will be the primary payment method and thenSave.
- Edit card: Select Edit for the card you'd like to update.
- Remove card: Select Remove for the card you'd like to remove.
- Change primary or backup card: Select Primary, Backup, or None for the card you'd like to change.
8:35:46 PM Kyle Axton: I'll remove the BofA.
8:36:13 PM Holly: Sure, take your time.
8:40:15 PM Holly: It seems like you're away.
8:40:26 PM Kyle Axton: I'm here
8:40:56 PM Kyle Axton: Deleted BofA card.  Google refused the prepaid card.
8:41:06 PM Kyle Axton: Now I'm trying your instructions
8:41:25 PM Holly: Alright! let me know once done.
8:41:37 PM Kyle Axton: Ok, in still trying
8:41:48 PM Kyle Axton: Ok, in still trying
8:42:04 PM Holly: I'll stay connected.
8:42:38 PM Kyle Axton: Through the browser and the app both say my account isn't activated
8:42:51 PM Kyle Axton: Won't let me in
8:43:38 PM Kyle Axton: Payments.google.com refuses the prepaid card.  How corrupt is Google?
8:44:00 PM Kyle Axton: I'll tell the world and I'll visit the HQ.  The CEO will not be happy.
8:44:32 PM Kyle Axton: His waymo cars blocked the July Fourth traffic.  San Francisco is not happy. 😊
8:45:05 PM Kyle Axton: Please help me resolve this matter Holy. Thank you.
8:46:34 PM Holly: Kyle, I'll advise you to login on payments.google.com and then tap on Subscription & services and then Google Fi wireless and then tap on "Manage payment method".
8:46:57 PM Kyle Axton: Ok
8:47:50 PM Holly: Let me know once you are done.
8:48:09 PM Kyle Axton: Ok I'm trying.
8:51:33 PM Kyle Axton: I received an email.  Says payment method updated.  I click the link and it says "Hmm, something is not right."  Thank you Captain obvious.
8:53:09 PM Kyle Axton: Screenshot_20260706-205236.png
8:53:32 PM Kyle Axton: Screenshot_20260706-205321.png
8:53:57 PM Holly: Kyle, over payments.google.com in the top right corner there is a bell icon tap on that and follow the instructions. 
8:54:13 PM Kyle Axton: I tried that already.
8:54:49 PM Kyle Axton: Google won't allow me to delete the BofA card.  And it won't allow me to use the prepaid visa card.
8:55:13 PM Kyle Axton: Someone is blocking me with intention.
8:55:38 PM Kyle Axton: Life can get ugly for Google real fast.
8:57:16 PM Holly: Kyle, as I checked with my resources you login on wrong account over payments.google.com , please login through this email mobildigi37@gmail.com
8:58:07 PM Kyle Axton: Yes I switch it to mobildigi37@gmail.com as soon as it pops up
8:59:58 PM Kyle Axton: Screenshot_20260706-205919.png
8:59:59 PM Kyle Axton: Almost.  The card appeared finally.
9:01:33 PM Holly: Kyle, as I checked the screenshot bank has declined the transaction, please check with your bank and try again.
9:02:42 PM Kyle Axton: I just called the bank.
9:02:51 PM Kyle Axton: The card has more than enough money.
9:05:06 PM Holly: Kyle, I advise you to try pay the bill in incognito mode.
9:05:55 PM Kyle Axton: I don't see your message
9:06:08 PM Kyle Axton: Incognito mode, ok
9:06:57 PM Holly: Let me know once done.
9:07:19 PM Kyle Axton: I'm changing my physical location, hackers
9:09:55 PM Kyle Axton: Does a physical place exist where I can pay the bill? Google store for example is nearby.
9:12:06 PM Holly: Kyle, Google Fi and Google Store are different entities, and Google Fi doesn't have any physical stores.
9:12:23 PM Kyle Axton: Naughty Google
9:12:38 PM Kyle Axton: Excuses is what you are giving me.
9:14:40 PM Holly: Kyle, I'm sorry if you feel that way.
9:15:16 PM Kyle Axton: Please fix the problem.  The problem is with Google, not with the card.
9:15:37 PM Kyle Axton: Now I can't get it to accept the new card.
9:18:03 PM Kyle Axton: I'm calling the card again.
9:19:43 PM Holly: Kyle, now follow these steps login on payments.google.com and then tap on Subscription & services and then Google Fi wireless and then tap on "Manage payment method".
9:20:03 PM Kyle Axton: I already have multiple times.
9:20:15 PM Kyle Axton: Google won't erase the bank of America card
9:20:35 PM Kyle Axton: Frequently Google won't acknowledge the new card.
9:20:54 PM Kyle Axton: I'm checking the card's website for denied transactions
9:21:39 PM Holly: Kyle, previously you were logged in on wrong account, now you are on correct account, so follow the above steps.
9:23:32 PM Kyle Axton: PXL_20260707_042238284.jpg
9:23:33 PM Kyle Axton: Google refuses the payment.  I'm not the problem.  I have a degree in physics!
9:24:29 PM Kyle Axton: The time in mountain view California is 9:24pm, not after 12am tomorrow!
9:25:25 PM Kyle Axton: Maybe that's the cards time.  Either way, Google is the problem as usual.
9:25:43 PM Holly: Kyle, I understand your point but could you please confirm what error you are getting while following the above steps?
9:26:23 PM Kyle Axton: I've followed the steps.  Did you see the last photograph I sent you?
9:29:28 PM Kyle Axton: PXL_20260707_042238284.jpg
9:29:29 PM Kyle Axton: I'll spell it out for you.  "Declined - Security Policy - Google*Fi GFHGZW , WPGTID01 Mountain View, CA
9:29:48 PM Kyle Axton: The entire world is watching our conversation.
9:30:18 PM Kyle Axton: Do you want the U.S. Marines to pay a visit to Google HQ?
9:31:13 PM Kyle Axton: Please ask your boss to help you.  Thank you for your assistance Holly.
9:33:26 PM Kyle Axton: CEO Sundar Pichai has harassed me plenty.  I'm tired of it and so is America.
9:33:40 PM Holly: Kyle, I have checked the screenshot and checked the details from our end as well as the transaction is blocked from the bank side.
9:33:50 PM Kyle Axton: No
9:34:04 PM Kyle Axton: The bank says the problem is Google security.
9:34:32 PM Kyle Axton: Hmmm I'll call the card again
9:34:55 PM Holly: Sure, take your time.
9:37:21 PM Kyle Axton: Thanks
9:38:55 PM Holly: You are welcome.
9:41:20 PM Kyle Axton: Almost to customer care
9:41:46 PM Holly: Take your time.
9:43:46 PM Kyle Axton: Great I'm talking to a human.
9:45:09 PM Holly: Kyle, how is it going?
9:45:27 PM Kyle Axton: She's checking. I'm on hold.
9:47:17 PM Kyle Axton: She says the merchant won't allow the payment.  Google is the merchant.
9:48:51 PM Kyle Axton: Therefore you are the problem. Naughty naughty Google.
9:52:10 PM Holly: Kyle, in this case I advise you to wait for 24 hours because the payment method is not authenticated yet and on our end it is still showing as Issuer blocked.
9:53:16 PM Kyle Axton: CEO Sundar Pichai, Unfortunately sir you cannot be ruler of the world.  You are not American.  You can't be President.  I'm sorry, but those are the rules.  I'll be nice to India as always.  Please allow my payment to clear sir.  24 Hours, I'll wait until morning.  I'll tell the world.  Something will happen.  What, I don't know.  Something though will happen.
9:54:52 PM Kyle Axton: Holy, thank you for your patience and effort.  Hopefully in the morning the problem will resolve itself.  Otherwise I'll be knocking on Google HQ doors. 🫡🇺🇸
9:55:34 PM Kyle Axton: I need a copy of our conversation.  Can you please download it?
9:56:35 PM Holly: Kyle, once this chat ends you will get the option to download the chat transcript.
9:56:45 PM Kyle Axton: Fantastic
9:57:02 PM Kyle Axton: Please end the chat. Enjoy the rest of your day.
9:59:34 PM Holly: Thank you and have a good night.
10:01:58 PM Kyle Axton: Please close the chat.  Thank you Holly.
10:06:00 PM Holly: Holly left the conversation
10:06:00 PM Holly: Thanks for contacting Google Fi chat support! Let us know how we did via this brief survey: https://support.google.com/fi/contact/survey_transactional_short_5pt?ctx=chat&caseid=AO2_KMr3MSzcPlX7lwtgOBONblLfJNJPqsinwBwJr3hAsx6Rw73ywq9l7Ec=
10:06:00 PM Holly: Holly ended the conversation

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